You may have just been the “mortgage professor” but you made this process easy, understandable and successful with your professionalism, hard work, dedication, and commitment. You constantly stayed in contact with us and kept us informed every step of the way…My job is entirely about customer service and I know how important customer satisfaction is. You are great at what you do and truly deliver a great customer experience. As someone going through this whole process for the first time we didn’t know what to expect and were nervous. You made everything easy to understand and were great at communicating every step in the process. We thank you for your tireless effort and dedication.
– Corey H.
We had great experience with Susan Dick during this process. Susan was always clear about the complicated process with the new regulations and available to talk and provide input and suggestions. Working with Susan was the best part of this loan experience. We felt she had to fight very hard to protect our interests and get us the best interest rate we could get. And she did achieve wonderful results! Also, Susan provided support and re-assured the seller of the property that we could get a second mortgage with Fairways and close in very tight deadlines. This helped a lot in the multiple offers situation which we faced and had to compete with 7 other offers. Some of the offers we competed with were without any contingencies, but also because of Susan and her support we could win and buy our dream house.
– Savina J.
Susan was so wonderful to work with. She quickly replied both by phone and email to answer any questions or move the process along. As a first time homebuyer it was so important to have someone who would take the time to clarify the process and Susan definitely did that.
– Shannon D.
Easiest mortgage process I’ve been through.
– Vanessa L.